Category:Service
From LEAP
Tech Support & Service
Travel expenses are a major component of service costs, but add little or no value to our services if the repair is not urgent. “As we looked at ways to deliver more value to our customers while keeping our costs down, we have found that about half of the services we perform could be scheduled in advance without detriment to our customers” says Alain Creissen – Director of Customer Support. As a result, LEAP has decided to reward customers that have a flexible schedule with a 50% discount on travel charges. Any customer scheduling preventive maintenance and other non-urgent on-site visit can benefit from the reduced price starting October 1st, 2009. LEAP offers repair and maintenance services for any PALs bought from LEAP directly or from one of the CTC OEMs. To obtain service pricing for your area, please call LEAP Tech Support at this special line 1-877-532-7832 or email support@leaptec.com
Service and Support are our pride and specialty. We provide the best support for CTC PALs, the Flux HPLC pumps and all the software and software integrations. We stock exchange modules and parts, which we send out the same day you call reducing down times to lower levels than scheduling an on-site call. However, after troubleshooting we assess what the best possible way of solving any issues is and take action.
Several service contracts (Warranty Extension/Module Exchange=WE/MEC) or on-site contracts with different level of response time are being offered. Preventive Maintenance (PMs) visits, one per year, will keep any wear and tear related failure at an absolute minimum.
Modules such as a PAL Injection Head, a Valve Drive or a CPU board require less than 10-15 minutes to exchange and someone will be on-line to guide the exchange. We also support pumps, detectors, cooled stacks and any other accessories we sell.
LEAP Technologies provides fully automated sample processing workstation instrumentation solutions based on the LEAP CTC PAL X, Y, Z syringe only autosampler robot. This extremely flexible, precise, and adaptable liquid handling robotic platform is available in a variety of lengths and options depending on the requirements of your sample preparation and injections for your UHPLC, LC or GC chromatography. LEAP also offers process control systems and stand alone workstations. LEAP is an open, neutral resource for technical support of existing PAL. Keep your PAL in peak working order LEAP offers full support and service for the PAL platform with over 11 years of history with the PAL. LEAP can also write custom macros, cycles, and scheduling software for your specific applications. We're proud that LEAP is known as a productivity improver for laboratories including government labs in agencies such as FDA, USDA, EPA, FBI, Armed Forces, Homeland Security and others function more efficiently. Robotic sample prep equipment works well in government labs and challenges lab technicians to keep feeding those more samples. Analytical equipment such as chromatographs and mass spectrometers are expensive devices and also expensive to maintain. LEAP can help to keep them running and analyze samples around the clock. LEAP has most of its laboratory automation robots under GSAcontract and is eager to service and maintain everything it sells to keep your expensive lab equipment running around the clock. CTC Analytics Combi PAL and HTS PAL for Front-End Automation for LC and GC applications. LEAP offers customized on-site training. LEAP Is continuing to develop FAQ, Solutions, Tips & Techniques,a Learning Center with the LEAP Wiki for the benefit of all PAL Platform Robotic users. We will continue exceeding customer expectations for quality, cost effective and efficient results using the most current technology and expertise in our industry. Our aim is to be the ultimate knowledge base on everything related to the PAL. LEAP is known as the autosamplerguys being in business over twenty years. LEAP has extensive multi-vendor experience with integrating the PAL. HTX, HTS, HTC, HTX-xt, HTS-xt, HTC-xt, LC-Mini, Combi PAL,COMBI-xt PAL, and GC PAL models. We have the Quality, Training, Parts availability, Infrastructure, and Experience.LEAP is sometimes referred to as an Application Automation House who is continually adding new products and solutions to its Lab Automation line. As we do so we change the content of this web site so please check back.
Please contact LEAP Technologies on how we can help you get maximized throughput with flexible pipetting automation solutions whether it is our standard applications or customized to your needs. The Combi-xt PAL autosampler is able to perform liquid and headspace analysis. Headspace options include Solid Phase Micro-extraction (SPME) and ITEX-2 as alternative to purge and trap. The HTS-xt PAL autosampler dramatically increases sample throughput by offering automated sample prep, Peltier cooled and heated sample storage using the cooled stack, Peltier cooled and heated sample storage using the cooled stack and low carryover due to the self-cleaning DLW (Dynamic Load and Wash) module and L-Mark syringes, peltier cooled valves and columns. LEAP provides automation that fits your needs and reduces errors, increases sample capacity, increases efficiency, reduces cost by supplying long term productivity improvements with user friendly software and flexible hardware. LEAP offers full support of integrated and non-integrated PAL software with both sales and support for Cruise Control, Cycle Composer and Cycle Composer Macro Editor, Agilent ChemStation CTC Control, Mass Hunter and EZChrom CTC integration, Xcalibur, Waters Masslynx or Analyst CTC Control software, Thermo (Finnegan) XCalibur, LEAP Shell, and Chronos software. The PAL is more than just an autosampler, it is a high-quality and efficient laboratory robot platform that can be customized by LEAP Technologies to meet your specific needs.
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For additional information about LEAP and the PAL Platform, please contact LEAP Technologies. |
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